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Frequently Asked Questions
Thanks for checking out our FAQ’s. If you still have questions please visit our
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* We provide free First Class shipping via the USPS (3-5 days). As a convenience to our customers, we also provide additional shipping services (where available) at the customer's expense to include:
USPS
Priority Mail (2-3 days)
Priority Mail Express (1-2 days by 6 PM)
UPS
Ground (up to 5 days)
2nd Day Air Saver (2 days)
Next Day Air Saver (1day) *only next day option
*Digestive Warrior is not responsible for lost or damaged packages. Delivery standards are provided by the individual carriers and late or delayed packages are not the responsibility of Digestive Warrior. Any issues that arise with packages should be directed to the individual carrier chosen. Digestive Warrior will provide an order confirmation and a tracking number for the carrier chosen.
All orders received by 3 PM EST Monday-Friday will ship the same day. All orders received after 3 PM EST Monday-Friday will be shipped the next business day. Digestive Warrior follows the official holiday closure schedule of the United States Postal Service and our customer support office and shipping operations facility are closed accordingly.
We provide free First Class shipping via the USPS (3-5 days) and offer several expedited services for faster delivery. Please reference FAQ's What shipping methods do you use? for further clarification.
Our fulfillment center (where your product is shipped from) is located just outside Asheville, NC.
No, although 95% of all orders placed are shipped directly from our warehouse, there are certain occasions when we will ship directly from manufacturers:
*When maintaining freshness is of the utmost importance or products are very time sensitive (i.e. Byron White tinctures, Beyond Balance tinctures).
*When inventory levels become depleted and we don't wish to cause delays in shipping.
Customers are always made aware of this practice and tracking is made available as it becomes available.
We only use encrypted, PCI-compliant methods for storing and transferring customer data. Customer security is a top priority.
Yes! We take great pride in being one of the only practices that offer our full catalogue internationally. Although we provide free shipping domestically, we do not offer free shipping internationally and this expense is the customer's responsibility. We offer several shipping options for international orders to include services from the USPS, UPS, and DHL that can be considered at checkout.
*Digestive Warrior is not responsible for lost or damaged international orders, so all orders made are at the risk of the customer. We are not responsible for packages held in any particular country's Customs. Please keep in mind that certain countries will deny a specific volume of liquids being shipped into the country from foreign sources. It is the responsibility of the customer to know their country's policies and procedures and plan their orders accordingly. We mark all international packages as a "gift", but customers are responsible for any and all assessed customs fees that might arise.
Digestive Warrior, LLC accepts returns on all unopened products received within 30 days of the date of purchase. Digestive Warrior, LLC charges a flat $8 restocking fee on all returns. Upon completion of quality inspection, refunds for the purchase price minus the $8 restocking fee will be made within 24 hours to the original payment instrument (can take 3-5 days to post). The customer is responsible for all costs associated with the return of products. Original shipping charges, if applicable, are not refundable.
We highly recommend that customers seek the advice of their personal healthcare practitioner, and in some cases require a consultation to dispense certain products. Any costs incurred or associated with any consultation are the responsibility of the customer. We do not accept returns on products that have been opened for any reason. If you have a negative reaction to a product purchased from our website, please consult with your healthcare practitioner to determine possible causes. We do not accept returns on opened products that have caused a negative reaction.
We are very proud of our excellent customer service and very high fulfillment rate, but from time to time, we make mistakes. We ask for your patience and kindness as we work to immediately correct our mistakes. In the event of any issue, please reach out to our customer support team at service@digestivewarrior.com or call us at (828)202-7088.
All returns should be mailed to:
Digestive Warrior, LLC
135 Sweeten Creek Road
Asheville, NC 28803
Dr. Mullins is a licensed Primary Healthcare Provider in the state of North Carolina as a Doctor of Oriental Medicine. This means that she is legally able to offer all practitioner only sold product through her personal platform of DigestiveWarrior.com. Due to the potency and pharmaceutical grade quality of the products we offer, some brands do require a login and/or a free 20 minute consultation with Dr. Mullins in order to purchase. This is for your safety and our commitment to best-practice standards.
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here.
Purchased Route's Green Package Protection and looking to file a shipping issue online? File here.
Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral.
By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.
Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air.
Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here
Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled. In both cases, the Route Premium cost will not be refunded.
Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.
Marked As Delivered (Stolen)
Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered. Please note, some order issues may require a police report to be filed.
Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered. Please note, some order issues may require a police report to be filed.
Stuck In Transit (Lost)
For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
Damaged
Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.
All of Route’s policies are listed here
Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout.
If your order has not arrived, please file a claim with Route here.
Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
You can file a claim with Route here.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
Haven’t downloaded the app yet? Download here
While Route itself is not an insurance company, Route is authorized to provide access to shipping insurance. It does this through its entity, Safe Order Solutions, which is licensed to sell the shipping insurance issued by Seg Insurance Ltd. This makes Route's Protect product legal and compliant for brands to offer as shipping insurance to their customers.