Orders & Returns

Order Policy and Specifications:

Promoted sales are ONLY valid for the time frame specified. We cannot offer retroactive discounts or future discounts for specific sales. We send Member Exclusive emails every Monday with exclusiving pricing on different products that run for the entire week. Make sure to join our email community to receive them.

All orders received by 3 PM EST Monday-Friday will ship the same day. All orders received after 3 PM EST Monday-Friday will be shipped the next business day. Digestive Warrior follows the official holiday closure schedule of the United States Postal Service and our customer support office and shipping operations facility are closed accordingly.

We provide free First Class shipping via the USPS(3-5 days). As a convenience to our customers, we also provide additional shipping services (where available) at the customer's expense to include:

USPS

Priority Mail (2-3 days)

Priority Mail Express (1-2 days by 6 PM)

UPS

Ground (up to 5 days) 

2nd Day Air Saver (2 days)

Next Day Air Saver (1day) *only next day option

*Digestive Warrior is not responsible for lost or damaged packages. Delivery standards are provided by the individual carriers and late or delayed packages are not the responsibility of Digestive Warrior. Any issues that arise with packages should be directed to the individual carrier chosen. Digestive Warrior will provide an order confirmation and a tracking number for the carrier chosen.

* For International orders, see FAQ's: Do we offer international shipping?

Return Policy:

Digestive Warrior, LLC accepts returns on all unopened products received within 30 days of the date of purchase. Digestive Warrior, LLC charges a flat $6 restocking fee on all returns. Upon completion of quality inspection, refunds for the purchase price minus the $6 restocking fee will be made within 24 hours to the original payment instrument (can take 3-5 days to post). The customer is responsible for all costs associated with the return of products. Original shipping charges, if applicable, are not refundable.

Order Cancelation

Should a customer wish to cancel their order, we do require a minimum of a six hour notice via call or email. As we promise same day shipping, operations move quickly, and we cannot guarantee cancellation of an order without such notice.

We highly recommend that customers seek the advice of their personal healthcare practitioner, and in some cases require a consultation to dispense certain products. Any costs incurred or associated with any consultation are the responsibility of the customer. We do not accept returns on products that have been opened for any reason. If you have a negative reaction to a product purchased from our website, please consult with your healthcare practitioner to determine possible causes. We do not accept returns on opened products that have caused a negative reaction.

We are very proud of our excellent customer service and very high fulfillment rate, but from time to time, we make mistakes. We ask for your patience and kindness as we work to immediately correct our mistakes. In the event of any issue, please reach out to our customer support team at service@digestivewarrior.com or call us at (828)202-7088.

All returns should be mailed to:

DW Inc.

4603 Dwight Evans Road

Charlotte, NC 28217

Shipping Policy

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

If you experienced an issue with your order, please file a claim with Route’s team here.