FREQUENTLY ASKED QUESTIONS

Thanks for checking out our FAQ’s. If you still have questions please visit our

Contact page Here to reach out.

* We provide free First Class shipping via the USPS (3-5 days). As a convenience to our customers, we also provide additional shipping services (where available) at the customer's expense to include:

USPS 
Priority Mail (2-3 days)
Priority Mail Express (1-2 days by 6 PM)

UPS
Ground (up to 5 days)
2nd Day Air Saver (2 days)
Next Day Air Saver (1day) *only next day option 

*Digestive Warrior is not responsible for lost or damaged packages. Delivery standards are provided by the individual carriers and late or delayed packages are not the responsibility of Digestive Warrior. Any issues that arise with packages should be directed to the individual carrier chosen. Digestive Warrior will provide an order confirmation and a tracking number for the carrier chosen.

All orders received by 3 PM EST Monday-Friday will ship the same day. All orders received after 3 PM EST  Monday-Friday will be shipped the next business day. Digestive Warrior follows the official holiday closure schedule of the United States Postal Service and our customer support office and shipping operations facility are closed accordingly.

We provide free First Class shipping via the USPS (3-5 days) and offer several expedited services for faster delivery. Please reference FAQ's What shipping methods do you use? for further clarification.

Our fulfillment center (where your product is shipped from) is located just outside Asheville, NC.

No, although 95% of all orders placed are shipped directly from our warehouse, there are certain occasions when we will ship directly from manufacturers: 
*When maintaining freshness is of the utmost importance or products are very time sensitive (i.e. Byron White tinctures, Beyond Balance tinctures).

*When inventory levels become depleted and we don't wish to cause delays in shipping.
Customers are always made aware of this practice and tracking is made available as it becomes available.

We only use encrypted, PCI-compliant methods for storing and transferring customer data. Customer security is a top priority.

Yes! We take great pride in being one of the only practices that offer our full catalogue internationally. Although we provide free shipping domestically, we do not offer free shipping internationally and this expense is the customer's responsibility. We offer several shipping options for international orders to include services from the USPS, UPS, and DHL that can be considered at checkout. 

*Digestive Warrior is not responsible for lost or damaged international orders, so all orders made are at the risk of the customer. We are not responsible for packages held in any particular country's Customs. Please keep in mind that certain countries will deny a specific volume of liquids being shipped into the country from foreign sources. It is the responsibility of the customer to know their country's policies and procedures and plan their orders accordingly. We mark all international packages as a "gift", but customers are responsible for any and all assessed customs fees that might arise. 

Digestive Warrior, LLC accepts returns on all unopened products received within 30 days of the date of purchase. Digestive Warrior, LLC charges a flat $8 restocking fee on all returns. Upon completion of quality inspection, refunds for the purchase price minus the $8 restocking fee will be made within 24 hours to the original payment instrument (can take 3-5 days to post). The customer is responsible for all costs associated with the return of products. Original shipping charges, if applicable, are not refundable. 

We highly recommend that customers seek the advice of their personal healthcare practitioner, and in some cases require a consultation to dispense certain products. Any costs incurred or associated with any consultation are the responsibility of the customer. We do not accept returns on products that have been opened for any reason. If you have a negative reaction to a product purchased from our website, please consult with your healthcare practitioner to determine possible causes. We do not accept returns on opened products that have caused a negative reaction. 

We are very proud of our excellent customer service and very high fulfillment rate, but from time to time, we make mistakes. We ask for your patience and kindness as we work to immediately correct our mistakes. In the event of any issue, please reach out to our customer support team at service@digestivewarrior.com or call us at (828)202-7088.

All returns should be mailed to:

Digestive Warrior, LLC
135 Sweeten Creek Road
Asheville, NC 28803

Dr. Mullins is a licensed Primary Healthcare Provider in the state of North Carolina as a Doctor of Oriental Medicine. This means that she is legally able to offer all practitioner only sold product through her personal platform of DigestiveWarrior.com. Due to the potency and pharmaceutical grade quality of the products we offer, some brands do require a login and/or a free 20 minute consultation with Dr. Mullins in order to purchase. This is for your safety and our commitment to best-practice standards.

Thanks for checking out our FAQ’s.

If you still have questions please visit our Contact page.